Active Living

University of Victoria Sports Injury Clinic

Questions about Telehealth

Back to the UVic Sports Injury Clinic homepage.

How does telehealth work/what device can I use?

All you need is an internet connection, access to a desktop, laptop, smartphone or tablet—anything with a camera and/or a microphone.

Other than that, all you need to do is book an appointment. Upon booking your appointment you will receive an email message with a link to connect you with your physiotherapist at the time of your appointment. This is done in a private room through a secure server and your therapist will ask for your consent to assess and provide treatment once you have connected. The email confirming your appointment will also contain an informed consent form, which must be completed and returned electronically prior to your first telehealth appointment..

What should I wear?

Comfortable clothing that you can move around in and that we can see how your body moves. Same as if you were in the clinic. Preferably shorts and a tank top or sports bra or short sleeved shirt so we can observe the affected areas.

Should someone else be at home with me during the session?

We do recommend that someone else is in the vicinity during your session for safety. If not, we require an alternate phone number (land-line or another medium to contact you if we lose connection), an emergency contact number (family member or friend) and your address.

Where should I do this at home?

Find a private and clear space where you can sit, stand, lie on the floor/carpet/yoga mat and try to have a spot to place your device so that your physiotherapist can see you. We may have to move your device around during the assessment so we’ll work together to visualize as best as possible.

Make sure this space is well-lit ideally with the light source in front of you. Try to avoid areas where bright light is behind you as this makes it difficult for your therapist to see you.

It is also a good idea to place any exercise equipment you have at home handy so your therapist can guide you as to what tools will be helpful for exercises. So, if you have dumbbells (or 2 soup cans), a yoga mat, bolsters, resistance band or tubing, foam roller, pillows, hand towel, assemble them nearby prior to your session. Ensure pets cannot interrupt your session. Being prepared for the appointment will ensure you get the most out of it.

Is Virtual Physio/Telehealth covered by my insurance company?

Several insurance companies already cover Tele-Rehabilitation services and more insurers are adding coverage as they update their policies during the COVID-19 crisis. We recommend that you contact your provider to ensure your specific plan covers Virtual Care/Tele-Rehabilitation.

Back to the UVic Sports Injury Clinic homepage.